Return & Refund

Return & Refund Policy

VZ4X4truck provides a 30-days return service from the delivery date, please rest assured to buy.

VZ4X4’s return & refund service includes:

1. Unreceived Goods

Due to logistics reasons, if you do not receive the goods, please contact our customer service, we will at the first time to confirm the loss of the package, solicit your opinion is to re-delivery or choose a refund, if it is re-shipment, we will immediately send out the package and monitor it in real-time, and the resulting shipping and taxes will be borne by us. 

If you choose to refund, VZ4X4 will refund the actual payment amount of the order through Paypal or credit card, excluding the amount of the coupon deduction.

2. Return or Exchange Goods After Receipt

If there is a quality problem in the product itself or the quality of the product caused by the logistics process, please contact the customer team, we will contact you the first time, choose to resend or refund according to your wishes. The resulting shipping and taxes will be borne by us. 

If there is no problem with the quality of the product, and you choose the product wrongly or just want to return the product, please contact our customer service staff to provide you with the return contact information, but the resulting shipping and taxes will be borne by you. After we receive the return goods, you will be refunded via Paypal or credit card.